Should any product purchased from be found to be damaged upon delivery* , faulty or differing from the description shown on the website, then we will be pleased to arrange replacement or for a refund of the item purchased.

Returns for private consumers
In the event of a private customer purchasing an item by mistake or simply not requiring the item/s from, it may be returned within 7 working days from delivery date and we will be pleased to arrange for replacement or refund, provided that the item/s are in new and unused condition and contained in original un-opened packaging. It will be the responsibility of the customer to pay the return costs of the unwanted item/s by courier or signed-for mail.

You should notify us in writing if you intend to return or refuse delivery of an order. Should our courier not be able to collect goods owing to no-one being available at the collection address on the pre-arranged day of collection full charges will be made and a new collection arranged.

For customers not wishing to make their own arrangements to return items which they do not require. We can instruct an insured courier on their behalf to collect from their premises. The charge for this service is Mainland UK (Excluding Scottish Highlands) £14.90 for each consignment up to 20kgs plus 25p per kg. thereafter. Scottish Highlands and those postcodes shown in our carriage charges at a higher rates the cost for return is the same as the delivery cost plus £10.

We regret that we are unable to accept returns of special orders or any products which has been cut to size.

This statement does not affect your statutory rights as a consumer.

Returns for businesses.

Businesses purchasing from the Chain-Supplies do not have the option to return goods for a refund. We may consider the return of goods for credit by arrangement.

* If goods are found to be damaged upon delivery, they should be signed for as damaged and will be replaced.